Operations Manager

Settlesweet is hiring!

About

Settlesweet is the tech startup that is making home search smoother for employees moving for work.
Thanks to our unique technology and a real emphasis on customer experience, we strive at making home search faster, simpler & delightful.

Our clients among the top french startups (Doctolib, Meero, Qonto, Swile, Spendesk, Aircall, etc.) offer the service of Settlesweet to their employees to make things as smooth as possible when they relocate to a new city or country.

We are located at Station F, the world largest incubator at the center of the french startup ecosystem and backed by Ecole Polytechnique.

Our Story

Guillaume Seiler (ESSEC) et Mathieu Brun-Picard (Arts et Métiers) launched Settlesweet two years ago.
Both lived several relocations all around the world (USA, India, China, Vietnam, etc...) and realized that there was no existing service to simplify the home search experience.

Our vision

To allow everyone to settle seamlessly anywhere in the world

Our mission

We strive to offer the best home finding and settling-in experience for employees hired or relocated in a new city in France

Our values

  • Always Customer First
  • Be Humble & Curious
  • Ask Forgiveness not Permission
  • Get Things Done
  • Go the Extra Mile

Job Description

We need you to take in charge the operations. Operations process & management has been historically managed by founders that now want to focus on growing the top line.

We want you to bring a fresh eye to what we have been doing and help us improve productivity while ensuring a great quality of service.

Mission

As our Operations Manager, your mission will be to improve our current processes (from Onboarding to Customer Success & Administrative tasks) and drive the operating performance

You will design & implement new Ops processes (with Scalability always in mind) and you will also monitor the operations team performance.

What you will do

Because we believe that experience is the best teacher, you will start your new job by performing all the roles inside our operations team in order to acquire a deep understanding of our processes.

Then you will start to :

  • Deploy process automations with Zapier and other tools to ensure the scalability of our processes and improve operational output
  • Oversee the performance of the entire Operations Process by building & monitoring KPI on both an individual level & a department level
  • Set the processes & stack : Choose the most appropriate tools and make sure they are correctly implemented within the Ops department
  • Manage our knowledge : You will ensure that our knowledge base is always up to date and that every possible case is accurately documented.

Preferred Experience

Competencies

Essentials:

  • Organized & Rigorous: You are able to sum up a complex process into several little steps while seeking to improve each of them
  • Attention to details : You pay great attention to details and edge cases in order to design robust processes
  • Automation Skills : You demonstrated an advanced use of automation and no-code tools that helped you automate repetitive tasks

Important:

  • Communication: You love to document everything perfectly for your coworkers to easily follow the process
  • Data driven: You have a good understanding on how leverage data to drive Operations Performance
  • Coding skills : You know how to use a scripting language (JavaScript, Python or Ruby)

Bonus:

  • Entrepreneurial mindset : You already built a company or joined an early stage startup
  • Real estate enthusiast: You are excited about disrupting a non-digitalized market and are interested about the real estate market

We are looking for a fit with our values

  • Always customer first: You always think about the client first when designing a process
  • Be humble & curious: You do not like to brag and are always willing to grow
  • Get things done: You have the get things done mindset. For you, done is better than perfect
  • Go the extra mile: You pay attention to the small details that make the difference
  • Be bold: You are autonomous and proactive

Recruitment Process

Process

  • Phone call with Mathieu, our COO
  • Written & Oral Case Study
  • Onsite interview with Guillaume, our CEO
  • Reference Check

If you are interested for the position, please apply with a cover letter than explains :

  • Why you want to join Settlesweet ?
  • Why you are a good fit for this position ?

Package

  • Fix salary : 40-50k€
  • Equity

Perks

  • Entrepreneurial adventure by working inside a fast growing startup & with an ambitious founding team
  • Working on a real-world problem that everyone has already faced
  • Cool office located at Station F & many perks associated (sports, food, professional education opportunities)
  • Remote friendly environment & flexible work hours
  • We provide you with any book you'd like to read
  • Brand new Macbook just for you

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75013)
  • Occasional remote authorized
  • Salary: between 40000€ and 500000€ / year